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Service Delivery Manager

Location: Fareham
Rate: £350 - £350 per Day
Ref: 15293
Type: Contract
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Contract opportuity for an experienced Service Delivery Manager ideally with a Managed Services (MSP) background. In this role you will be working with multiple clients co-ordinating the delivery services to enterprise clients. Your key role will be to create and maintain healthy service provider to customer relationships. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Major areas of responsibility and main duties

Building a personal relationship with key client staff
Successful service delivery - SLA achievement and high level of customer satisfaction
Building and implementing process
Monitoring overall performance of services
Good communication around issues and opportunities – get things done, make things happen
Collaborating with senior management on client account management and growth
Ensuring operations teams are aware of changes and are prepared
Building service reports
Service reporting and sponsoring service delivery meetings
Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities

Should be degree educated, or have long standing technical experience, or CITP, CIM or other professional body qualification
Significant number of years of relevant work experience
Technical background ideally within Managed Services and IT outsourcing industry
Knowledge of the following:
Systems management platforms
Service management solutions
Network Managed Services

Excellent documentation skills and attention to detail
Ability to deliver technical presentations competently
Must be commercially aware, able to identify & effectively communicate commercial opportunities
Able to produce and deliver relevant and effective training where required

Contact: greg.fry@nuvolaresourcing.com, 01489 858059